Jamie leaves Sunshine Village and goes to see Nona at her home.
Jamie speaks up a bit.
Jamie keeps an eye out for any changes to Nona's appearance or behaviour.
Click Nona to see how she responds.
Jamie checks Nona's photo and name on her identity form.
Click the folder to see Nona's identity form.
Do the details match what's written on the form?
Jamie checks Nona's medication order.
Click the medication order Jamie is looking at.
At what time of the day do Nona's ear drops need to be given?
Here is another medication order for a different client. There are some problems with this order.
Can you identify the five problems?
Jamie checks Nona's medication record.
Click the medication record Jamie is holding.
If today is Tuesday 3rd July 20YY, when did Nona receive her last dose?
Jamie takes the ear drops from the medication storage area.
Click the ear drops to have a look.
Are these drops OK for Nona to use?
What to do if medication has expired.
Nona's ear drops expire in July this year. This means they expire on the last day of that month (on the 31st July).
What should Jamie do before these ear drops expire?
Jamie performs hand hygiene and prepares to give Nona the ear drops.
Consider infection control principles if required.
Jamie is now ready to give Nona her ear drops. Follow the steps for giving ear medication.
Identify the correct ear. Ask the person to tilt their head or lie on their side.
Unscrew the lid of the ear drops and fill the dropper from the bottle.
Gently draw the ear upwards and backwards to straighten the ear canal.
Gently squeeze the dropper over the client's ear until a drop of liquid falls into their ear.
Make sure the dropper does not touch the ear.
Ask the client to remain in position for a while to give the drops enough time to enter the ear canal.
Nona is startled when Jamie puts the drops in her ear.
A couple of drops miss Nona's ear and fall on to her cheek.
What should Jamie do?
Jamie continues to give Nona the ear drops and then removes her gloves.
She performs hand hygiene again and signs the medication record.
Click the document to see where Jamie needs to sign it.
Jamie puts the ear drops back. She performs hand hygiene again and says goodbye to Nona.
You are now ready to start your assessment for this case study.
Nona's ear drops are to be administered at night.
How would this be written on her medication order?
Take a close look at the medication order.
Is there enough information about the medicine for it to be administered safely?
What is the best thing to do if you notice that a medication order is missing some essential information?
Nona's ear drops expire in July 20YY. Today is the 15th July 20YY.
Are the drops OK to use?
Some ear drops like Waxsol require you to completely fill the ear canal.
Which part of the ear should you press to make sure ear drops completely fill the ear canal?
Click your mouse (or tap) on where you would press the ear.
You have successfuly completed Medication Assistance (For the Unregulated Health Care Worker) - Ear medication (MAURf EL2).
You can now close this tab and start PRN Pain medication when you are ready.
You can now start the next module: PRN Pain medication when you are ready.
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Signs of deterioration include anything that might tell you the client or resident is getting worse, e.g. drowsiness, confusion or an unusual lump.
A medication order is a legal document (signed by a doctor) that specifies the medication, dose and route required for a resident or client.
Clean your hands by rubbing them with an alcohol-based formulation or washing them with soap and water.
Medication that is applied directly to the skin. Often referred to as a topical medication.
A chemical name for the medication (e.g. Paracetamol). There is only ever one generic name.
A name given to the medication by the company that has manufactured it. There can be more than one brand name for the same medication (e.g. Panadol or Panamax).
Nona replies: "No. All good! Fit as a fiddle I am!"
Jamie doesn't notice anything unusual about Nona. Make sure you look out for any signs a person's condition is getting worse. Do this every time you visit a client. You can always refer to Jamie's tips on recognising signs of deterioration.
Remember the document you use in your organisation might look different to this one.
Remember the document you use in your organisation might look different to this one.
Note that this documentation could look different in your organisation or be in an electronic format.
Jamie has made sure all the 6 Rights of Medication Administration have been checked.
Medication Handbook for Unregulated Health Care Workers
Tip sheets:
Steps for assisting with:
LMS Code: MAURf EL2
Published: September 2018
Last Rev: Oct 2022
Welcome to the WA Country Health Service online Medication Competency Assessment Module.
This module is supported by funding from WA Primary Health Alliance through the Australian Government's PHN Program. This learning resource has been produced to facilitate the professional development of WACHS and non-government Unregulated Health Care Workers in the provision of the skills and knowledge associated with the supervision and assistance with medication administration.
Feedback can be provided via the Evaluation link at the end of this product.
Information contained within this product is in accordance with the current acceptable National Quality and Health Service Standards and the Aged Care Accreditation Standards
Important Disclaimer: All information and content in this Material is provided in good faith by the WA Country Health Service, and is based on sources believed to be reliable and accurate at the time of development. The State of Western Australia, WA Country Health Service and their respective officers, employees and agents, do not accept legal liability or responsibility for the Material, or any consequences arising from its use.
© WA Country Health Service, State of Western Australia (2022). Copyright to this material produced by the WA Country Health Service belongs to WA Country Health Service, under the provisions of the Copyright Act 1968 (C'wth Australia). Apart from any fair dealing for personal, academic, research or non-commercial use, no part may be reproduced without written permission of the Aged Care Directorate, Western Australian Country Health Service. WA Country Health Service is under no obligation to grant this permission. Please acknowledge the WA Country Health Service when reproducing or quoting material from this source.
Questions about this resource can be directed to the WACHS learning and Development team by email to WACHStraining@health.wa.gov.au. Feedback can be provided via the evaluation link at the end of this product.
Estimated time to complete: 60 minutes
LMS Code: MAURf EL2
Published: September 2018
Last Rev: Oct 2022