4. Managing a practice
A. Tasks of a practice manager
1:30pm - Eliza receives a complaint from a patient, saying that they had to wait for over 45 minutes for their appointment yesterday.
"Dealing with complaints from patients is just one of the many tasks I do as a practice manager".
Watch the interview:
Dr John Aloizos: Clinical and practice managementActivity:
Schedule these tasks for ElizaLearn more about:
Business activitiesClick 'Next' to continue.
4. Managing a practice
B. Getting expert advice
2:00pm - Eliza updates the practice software and cleans the patient management database. If she has any questions she knows to call the IT consultancy firm the practice has a business arrangement with.
"Seek expert IT, legal and financial where possible. Ask your peers or professional organisations who they recommend".
Ask Eliza:
Neglecting IT advice can lead to costly incidents of fraudRead what happened when:
A medical centre in Victoria didn't get proper IT adviceActivity:
Getting the right kind of adviceClick 'Next' to continue.
4. Managing a practice
C. Economies of scale
2:30pm - Eliza replies to the email from the potential new GP.
"We currently employ six doctors, but I’d like to get this up to seven asap. The small size of the practice means that our generalists need to do the work that large companies can employ specialists to perform".
Learn more about:
Economies of ScaleWatch the interview:
Dr David Chambers: Innovation trade-offsClick 'Next' to continue.
4. Managing a practice
D. Assessing and managing risk
3:00pm - Betty, one of the receptionists, was recently assigned to be the practice's Medicare 'expert'. She comes in to Eliza's office.
"I've just gone through the latest MBS update and wanted to let you know that some new MBS items have been added."
Ask Eliza:
Click 'Next topic' to continue.
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